Delivery

receiving orders

It is important to check the outer condition of your package: traces of impacts, water, etc. If you have a doubt, you may refuse the delivery. 

Transport-related risks are covered by CRISTEL provided that the buyer checks the merchandise upon reception and, if necessary, files a complaint with the transport company within 48 hours:

• write down your reservations, as accurately and with as much detail as possible, regarding missing or damaged products (writing "under condition of opening the package" has no legal force) on the delivery slip for the merchandise and ask the driver to countersign them (the driver is not required to respond to this request);
• notify the transport company of your complaint by registered letter with recorded delivery, within two days of receiving the package and send a copy to us: 
  • by email to cristelstore@cristel.com;
  • by fax to 03 81 96 17 54
  • by post to:
    CRISTELstore
    Parc d'activités du Moulin - BP 10
    25490 FESCHES-LE-CHATEL

• if the transport company accepts your reservations, we will send you replacement products.