Our commitments
CRISTEL – France's top manufacturer of up-market stainless cookware and utensils – has designed and produced the CRISTELStore online sales platform.
With this platform, CRISTEL is committed to offering you impeccable online services that meet the high standards of its products.
The CRISTEL® product guarantee
CRISTEL guarantees its products for life.
Quality has always been CRISTEL's primary concern.
CRISTEL products are guaranteed for life against all manufacturing or material-quality defects, provided that they are used in accordance with their intended purpose.
The guarantee does not cover problems related to abnormal or inappropriate use of the product.
Thenon-stick coatings on CRISTEL frying pans, sauté pans and woks are guaranteed for five years against all manufacturing defects.
To ensure you get the best use of your products on a daily basis, all products presented on the CRISTELStore website are covered by the CRISTEL guarantee.
You can pay for purchases made on the CRISTELStore website by bank card, cheque or PayPal®.
To make your online payments secure, CRISTEL selected the SSL encryption security protocol for its reliability. For further information, please refer to our Security page.
All online bank card payments are secured by the SSL security protocol.
Bank cards:
Further information on making purchases online with a bank card.
Further information on your Visa card.
Mastercard advice for shopping online in complete security.
PayPal™:
Pay online with PayPal™.
Cheque: (only available in France)
You can pay for purchases made on CRISTELStore by cheque.
With this means of payment, products ordered will be dispatched as soon as your cheque is cashed (as a guideline, delivery should take approximately two weeks from the date you post the cheque).
Cheques should be made payable to CRISTELStore.
Send your cheque, accompanied by a printout of the purchase order (or otherwise the order number) to:
CRISTEL
Service CRISTELStore
Parc d'activités du Moulin
BP 10
25490 FESCHES-LE-CHATEL
France
CRISTEL is committed to preparing your order as rapidly as possible once it has been approved.
The products you order are kept in stock on CRISTEL's production sites.
If you are able to order a product, this means it is available.
If a product becomes unavailable for a reason beyond our control, we will send you the rest of your order and promise to send you the missing product at our own cost as rapidly as possible, to the delivery address you provide in the order.
If you choose to have your product delivered to one of CRISTELStore's Relay points in France, we will assume the delivery cost (for orders worth more than €20).
Further information on the charges applicable to home delivery is available on our Delivery page.
To make sure your purchases arrive as soon as possible, CRISTEL uses ColiPoste as its partner for home deliveries.
ColiPoste is committed to delivering to your home within 3/6 days of the time your package is handed to the Post Office.